About us

Welcome to Pottsville Family Practice and Skin Cancer Clinic

Family Practice Services

Here at Pottsville Clinic we put patient choice at the forefront of care. We believe in presenting patients with all the information needed to make informed choices about Health care. The Key to this is working with doctors who have accredited advanced skills in their areas of interest.

Our team provides a friendly respectful service from start to finish catering to peoples social and cultural needs with a holistic view of health care.

Skin Cancer Services

Being the only SCCA Accredited Skin Cancer doctors in town, you can be sure to receive a professional and evidenced based service. Our Doctors have advanced training in the diagnosis and management of skin cancer, specifically targeting excellence in treatment melanoma and common tumours such as Basal and Squamous Cell carcinoma.

We offer onsite Advanced digital screening services to eradicate unnecessary excisions. With sequential Serial Digital Imaging. (SSDI) Here at The Pottsville Clinic, we believe everyone should have access to professional skin checks from appropriately trained and formerly accredited skin cancer doctors.

For this reason Skin cancer services are completely BULK BILLED where medicare rebates apply. for some superficial skin cancers we offer treatments that can give excellent cosmetics results. Ask our team about whether these treatments are right for you.

Unsure if your doctor is accredited? Check here through the skin cancer college doctor locator.

http://www.skincancercollege.org/locate-a- doctor

Why We’re Better


Range of Expertise

Here at Pottsville Family Practice & Skin Cancer Clinic we offer a range of expertise to help assist you with your issue. Not only are we a General Practice but we offer the ability to consult & diagnose skin cancer related issues

Seasoned Team

Each single doctor or a nurse on our team is a seasoned, caring and a well-rounded professional in his or her respective field of practice. We aim to provide the best care available in the area and support you every step of the way no matter the problem.

Bulk Billing

Pensioners, Children under 16 years & patients who have a current Health Care Card (not Commonwealth Seniors Health Care Card) will be bulk billed. Reception staff are happy to assist with the option of your choice.

All Skin Cancer Services are Bulk Billed! (Where medicare rebates apply).

Frequently Asked Questions

Q: What are the fees for Doctors Appointments?

Pottsville Family Practice and Skin Clinic is a private practice and full payment is required at the time of the consultation. Payments can be made by cash, cheque, credit card or EFTPOS. Pensioners, Children under 16 years and patients who have a current Health Care Card (not Commonwealth Seniors Health Care Card) will be bulk billed. Reception staff are happy to lodge Medicare claims for patients through HIC Online, or to provide a receipt if the patient prefers to claim from Medicare directly. Gold Card Veterans affairs are bulk billed. White Card Veterans affairs are bulk billed for eligible services.
We do however have consultation fees which you can find below:

CONSULTATION FEES – GENERAL PRACTITIONERS

  • $70 Level B, Item 23 (Medicare Rebate $37.05)
  • $105 Level C, Item 36 (Medicare Rebate $71.70)
  • $140 Level D, Item 44 (Medicare Rebate $103.50)

Q: What is your appointment policy?

You can make an appointment by using our online appointment booking system or alternatively you can give the practice a call. below are our recommendations for the type of appointment you are wanting:

Making Appointments

Reception staff are available between the hours of 8:45am to 4:30pm Monday to Friday to make appointments. There are GP appointments reserved each day for urgent consultations.

Longer Appointments

If you are a new patient or require a longer appointment to discuss more than one issue or a complex matter, please inform reception at the time of making your appointment so that we can ensure you have the time you need with your doctor. Medical enquiries are not to be made via email. An appointment with your doctor is required.

Prescriptions

It is recommended to make an appointment with your GP to request prescriptions. If you are a regular patient and your Doctor has previously prescribed this medication a phone script may be able to be provided (at the Doctors discretion) a fee of $25 will be charged and no medicare rebate is available.

Afterhours

In an emergency please phone 000 or contact Tweed Hospital on 07 55361133. This service provides 24 hour care.
For general after hours care Gold Coast After Hours Doctors are available on 07 5534 3633 until 10pm or 07 5532 8666 after 10pm.
If you require a home visit after hours please call 135566. This service covers from Kingscliff north to Tweed Heads.

Q: How do I contact my practitioner or collect my results?

Telephoning your Practioner

To contact any of the practitioners directly by telephone during their available hours, briefly explain the nature of the call to the reception staff and they will convey the message to the practitioner. The practitioner will then forward instructions accordingly.
In an emergency the call will be directed to the practitioner.

Results

If your doctor has referred you for pathology or radiology tests, please make an appointment to review the results.

Reminder System

Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system, please let us know.

Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and ensure that this information is only available to authorized members of staff. For full details, please see reception.

Patient Feedback

If you have any feedback or complaints, we would like to hear about it. Write down your feedback and place it in the suggestion box in the waiting room. If you have a complaint please talk to your doctor, or email
admin@pottsvilleskin.com.au. We will endeavor to make improvements where necessary based on your feedback. Should you wish to take the matter further you can contact:
Health Care Complaints Commission
Locked Bag 18, Strawberry Hills NSW 2012
Telephone 02 9219 7444